Billing Representative

Seeking a highly resilient and organized individual with excellent communication skills to join our team at Functional Medicine of Idaho (FMI). This role is instrumental in the billing process, through collaboration with patients, providers and insurance companies.

Knowledge, Skills, and Abilities:
  • Knowledge of insurance guidelines including HMO/PPO, Medicare, Medicaid, and other payer requirements and systems.
  • Competent use of computer systems.
  • Answer patient phone calls with a smile and maintain a positive attitude.
  • Ability to post payments, denials and ERAs.
  • Ability to work with Accounts Receivables.
  • Answer phones and exhibit effective communication skills with insurance payers to resolve issues.
  • Respond to Portal messages, emails and voicemails in a timely manner.
  • Excellent customer service skills for interacting with patients and family members regarding medical claims and payments.
  • Ability to prioritize and work well in a team environment.
  • Ability to multi-task and backup billers when necessary.
  • Exhibit problem-solving skills to research and resolve discrepancies, denials, appeals, and collections.
  • Exhibit patience and calm manner when working with patients and insurers.
  • Maintain patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  • Willingness to assume other duties as assigned.
Qualifications and/or Work Experience Requirements:
  • High school diploma.
  • One to three years of experience in a medical office setting.
  • Knowledge of business and accounting processes usually obtained from an associate’s degree, with a degree in Business Administration, Accounting, or Health Care Administration preferred.
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.
  • Prolonged periods of standing, walking and bending.
Interested? Please submit your cover letter & resume here.